Microsoft Infrastructure
As a cloud-based service, edison365 is hosted on the Microsoft Azure cloud using platform as a service (PaaS) components. This means that the underlying infrastructure is managed and maintained by Microsoft, providing a robust and reliable foundation for the service.
Secure Access
Within the edison365 Azure tenant, the PaaS components are managed by a limited number of authorized employees within the organization. Access to these components is restricted, ensuring that only trusted individuals can perform necessary management tasks. To further enhance security, access to manage the services is only possible through a secure VPN connection, which allows authorized personnel to access the network containing the Azure services.
When it comes to user accounts, edison365 enforces multifactor authentication for all users. This additional layer of security helps protect against unauthorized access and ensures that only authorized individuals can access the service. This authentication process requires users to provide multiple forms of identification, such as a password and a unique code sent to their mobile device, before gaining access.
Furthermore, access to customer specific data stored within the service is highly restricted. edison365 takes data privacy seriously and implements strict controls to safeguard customer data. In the event of a support escalation that requires access to review the data, edison365 follows a procedure that prioritizes customer consent. Written consent is requested from the customer by the edison365 team before proceeding with data access. This ensures that the customer maintains control over their data and has the final say in granting access.
By implementing these data management policies, edison365 prioritizes the security and privacy of customer data. With a combination of Microsoft Azure's robust infrastructure and edison365's stringent access controls, customers can trust that their data is protected and handled with the utmost care.
